07-21-2019 08:56 AM
I'm not computer saavy at all so not sure even how to ask my question, but I've tried so many things that I'm about to throw my printer out that is barely a half year old.
My printer was working fine and for some reason it still prints on command, but it's an all in one - and I use it just as much to scan and copy documents. All of a sudden the desktop icon (if that's what its called won't open so I can select to scan documents and won't connect to check ink status. This is crazy. I've got enough going on in my life that I don't have time to spend all day trying to figure this out. I've downloaded new drivers, uninstalled the printer and reinstalled the printer, rebooted my computer so many times I'm not even sure hoping I will get it in the right sequence. I've seen others have had this same problem but a little different that their computer stops recognizing the device. I use to respect HP as a leading expert in computers and printers so what is going on?
07-23-2019 03:45 PM
Welcome to HP support community.
Did you download the printer driver from HP support site?
Update the printer firmware
Refer this HP document for the the steps to update firmware:- Click here
Perform root level uninstalltion to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install printer full feature driver
Click here to download the driver.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee