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HP Deskjet 3755

HP I have been trying to download the app to hook my printer to my WIFI.  I keep getting an error message from HP that it is there fault try again later.  I have tried Virtual Assistance - it keeps sending me back to the same spot.  I have tried calling.  I have to get it up an running to work from home.  Please help!

1 REPLY 1
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Hi @MicheleM2, To connect the printer to the wireless network, let us try these steps:

 

Use WPS to connect the printer to your wireless network.

  1. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE:  The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Which device are you using to print?

Once the printer is connected to the wireless network, You may use the HP Smart app to print.

 

For more info on connecting the printer to a wireless network, kindly refer to this document.

 

Welcome to the HP Support Community. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.