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‎08-01-2019 02:14 AM

HP Recommended
Product: All products
Operating System: Microsoft Windows 10 (64-bit)

Hi Is anyone getting very slow downloads of HP firmware at the moment? If so does anyone know how to speed this up or is there a problem with the bandwidth on the HP website.

 

1 person had the same question
2 REPLIES 2

‎08-04-2019 01:51 AM

HP Recommended

Hi @Tim-Seddon

 

Welcome to the HP Support Community. 

 

To better assist you - May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, try these steps - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎08-05-2019 02:31 AM

HP Recommended
Asmita it was the firmware for the E77650 version 7.1.3 or 8.0.01 but I did try any other firmware downloads and all where downloading at 100KB or less. I also tried to download the day before and it was the same. It did download but after 4.5 hours so I do not need anything myself but it looks like to have very slow downloads at the moment. If you speak to your infrastructure I am sure they will tell you there were some problems last week
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