11-22-2019 06:12 AM
I downloaded the basic driver for my LaserJet 100 color MFP 175a printer and tried to install on my laptop running Windows 10. The installer started and then I was asked to connect the usb cable from printer to laptop but the installation stops at 99% and then error message saying fatal error.
I tried uninstall and reinstall many times but to no avail.
Please help !
11-25-2019 10:47 AM - edited 11-25-2019 10:50 AM
@sifuconman123, Welcome to the HP Support Community!
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
Check for any pending windows update on the PC. Reboot the PC once done.
Right-click the Start menu and select Run, then paste the following and press OK:
Open the Drivers tab and select ANY shown HP printer, then click Remove and select to Remove driver and driver package.
Note: If any driver fails to remove restart your printer and then repeat the steps.
Try installing the driver again.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
11-25-2019 06:52 PM
Hi Kumar 0307
Thanks for your quick response !
I installed the HP Print and Scan Doctor and run it. It cannot find my printer (as expected as I cannot install the printer driver !)
I tried to install the driver again but this is what happened :
1. I downloaded the basic printer driver ( CLJ_MFP_M175_USB_sw_win_basic ) for my printer which is supposed to be compatible with Windows 10.
2. I started the installation process and after the "Prepare" stage is completed I was asked to connect my printer which I did.
3. The "connect" stage started but stopped at 99% and an error message appeared saying the process is taking too long and is a fatal error.
4. So I am stuck at the "connect" stage and cannot proceed to the " install" stage.
I had tried many times and get the same results !
I am really frustrated and don't know what to do now ! Please advise what shall I do next.
For your information I have no problem using the printer when I connect the same printer to another laptop running Windows 7 I
11-26-2019 10:36 AM
Thank you for the detailed response. This seems like a conflict between Win 10 and the printer driver.
Create a new user account and try installing the printer driver to check if the issue persists.
Refer to this document to know how.
You may also try the steps mentioned in this document.
Keep me posted.
I am an HP Employee
11-27-2019 06:58 AM
Thanks for your reply !
I had managed to install an old Windows 7 driver onto my Windows 10 laptop by changing the compatibility setting of Windows 10. Now my printer can both print and scan without any problem.
Thanks again for your help !