Driver not available, can't print but i can scan

[gigionex]

Hi, i have a problem with the driver of my printer. One week ago it works well but after yesterday, that i format my pc, i had to reinstall everything. The installaton of the printer trough hp easy start works good and it says that the printer is succesfully installed, but when i have t select the printer, for example from word, the printer is not on the list of the available printer. The control panel says that the driver is unvailable. But, over all i can use the scanner from the pc without any problem, but i can't print

[gigionex]

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[ShlomiL · Accepted solution]

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi