cancel
Showing results for 
Search instead for 
Did you mean: 
Julie71
New member
1 0 0 0
Message 1 of 2
76
Flag Post
HP Recommended

Driver unavailable

HP Envy 5030

Since changing our internet provider, the message printer "driver unavailable"  is in my settings.

I am unable to use my printer.

Tags (1)
1 REPLY 1
Level 11
4,488 4,467 189 403
Message 2 of 2
60
Flag Post
HP Recommended

Driver unavailable

Hi

https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095720/...

 

It may be that the ISP has provided a Modem/Router that uses a different network.

192.168.0.X   or    192.168.1.X    or    ???.???.???.???

 

So try the link above for Manuals, Troubleshooting and drivers.

 

Sometimes there is a WPS button on a router/modem that allows, for a few seconds, any local device to connect and that may help you.

 

If in doubt please ask.

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation