11-05-2016 03:16 PM
I'm trying to setup my ENVY 5530 printer, but during setup it says the printer cannot be found on the network.
I'm attempting to connect wirelessly. I've confirmed that both my printer and computer are on the same wireless network. Here's the IP address of each:
I downloaded the HP Print and Scan doctor, which also couldn't find my printer. I tried using the troubleshooting downloaded by the setup wizard and went through all the troubleshooting steps without success.
I've restarted the computer, printer, & router, I've tried disabling my firewall, and I've restored the printer to the default settings several times.
If anyone could offer help in connecting to the printer during setup, it would be very appreciated!
11-05-2016 05:14 PM
Print out the reports and post them here.
To check network configuration or print wireless test report
1. From the Home screen, touch the Wireless icon, and then touch Settings.
2. Touch the down arrow to scroll through options. Touch Display Network Configuration or Print
Wireless Test Report.
03-27-2018 11:58 PM
you might want to watch the below video to set a static IP address to your printer.
Hope this helps.