ENVY 7858 Fax does not send via Universal Fax driver

[Eric_2]

I'm trying to use the HP Universal Fax driver with ENVY 7858 Fax.  The status shows the fax spooling, then queuing, but after a number of seconds, the status show printer busy then returns to queuing and never completes.  I've tried uninstalling and reinstalling the fax driver, but no improvement.  Is there a way to be sure I have deleted all possible files of the fax driver before reinstalling?

[Kumar0307]

Hi @Eric_2

Welcome to the HP Support Community. I'd be happy to assist you.

Are you trying to send a fax?

Check if you have set up the fax feature on the printer. Kindly refer to this document to know how. 

Once the set up is complete, run a fax test on the printer.

ON the printer, go to Fax > Setup > Tools > Run fax test.

Alternatively, test by sending a fax to HP. Click here to know how.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Eric_2]

Yes, I ran the fax test from the printer which passed.  My problem is when trying to send a fax using the Universal Fax printer driver.

[Kumar0307]

@Eric_2

If you are trying to send a fax from the computer,

• Open the HP Printer Assistant/full-featured software. Click the Home tab, and then click Send a Fax to open the Send Fax window where you enter the fax number and make settings and preferences changes.

• In Printer Assistant, click the Print, Scan & Fax tab, click Fax, and then click Send a Fax to open the Send Fax window where you enter the fax number and make settings and preferences changes.

Use the printer screen to send a fax and check if that works.

As mentioned in the previous post, try sending a test fax to HP.

Let me know how this goes.