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- Printer Setup, Software & Drivers
- EWS Username and Password for HP DeskJet GT 5820
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07-05-2018 05:09 AM
Hello, I lost my HP DeskJet GT 5820 EWS Username & Password. I tried the reset method, cancel button + wifi button, but it doesn't help. I need to go to the login page of the printer to change some settings but it asks for username and password. Kindly Help.
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Accepted Solutions
07-06-2018 09:49 AM
@Astronac
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, you do not have Username and Password for your printer,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Were there any hardware/software changes made?
What happens when you perform a network reset?
Did you change the default username and password?
While you respond to that, let's try these steps to resolve the issue:
Perform Firmware Update: Follow steps from the link https://support.hp.com/us-en/document/c02919168
To download Firmware, click here.
If the issue persists, please perform a reset:
I'm sending out a Private message with the reset instructions,
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
07-06-2018 09:49 AM
@Astronac
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, you do not have Username and Password for your printer,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Were there any hardware/software changes made?
What happens when you perform a network reset?
Did you change the default username and password?
While you respond to that, let's try these steps to resolve the issue:
Perform Firmware Update: Follow steps from the link https://support.hp.com/us-en/document/c02919168
To download Firmware, click here.
If the issue persists, please perform a reset:
I'm sending out a Private message with the reset instructions,
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
07-06-2018 10:48 AM
@Astronac
Thank you for the update,
I appreciate your time and efforts,
I'm glad to hear the issue is resolved 😉
You've been great to work with and it has been a genuine pleasure interacting with you.
If you need further assistance, feel free to reach out to us 🙂
Take care now and do have a fabulous week ahead. 🙂
05-27-2019 10:18 PM
Good Day
can i asked how to solve this problem.coz we're the same problem..
Hello, I lost my HP DeskJet GT 5820 EWS Username & Password. I tried the reset method, cancel button + wifi button, but it doesn't help. I need to go to the login page of the printer to change some settings but it asks for username and password. Kindly Help.
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