cancel
Showing results for 
Search instead for 
Did you mean: 
Sand_man1996-
New member
1 0 0 0
Message 1 of 3
181
Flag Post
HP Recommended

Encryption Credentials Have Expired

My HP3830 printer will not wwork on my MacBook Pro because Encrytion Credentials have expired, however it works okay with a PC with Microsoft Windows.  Why

2 REPLIES 2
Highlighted
d1rus
New member
1 1 0 0
Message 2 of 3
131
Flag Post
HP Recommended

Encryption Credentials Have Expired

would you please send me the response they sent you?    I saw it was resolved (i think) in an earlier post but I can't find it now.   

Reply
0 Kudos
Level 3 tam-web
Level 3
64 62 0 5
Message 3 of 3
108
Flag Post
HP Recommended

Encryption Credentials Have Expired

@Sand_man1996-  @d1rus 

 

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

I am HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation