Envy 4500 not connecting, but printing via email

[osusportsfan]

I have an Envy 4502. It is connected to our wifi, and I am able to send emails to it through ePrint and it will print the attachments with no problem. I cannot get it to connect to my Microsoft Surface Pro laptop running Windows 10 Pro version 1903, build 18362.535. I have deleted and reinstalled the driver from the HP website. I have run HP Print and Scan doctor. Nothing has worked. The driver installer sees the printer on the network, but it will finish the installation because it cannot connect to the printer. Any help would be appreciated.

[asmita6658]

Hi @osusportsfan

Welcome to the HP Support Community. I'd be happy to assist you with the printer installation. 

Let's try adding the printer using the IP address - 

1.) Select “Start” and type “printers” in the search box.
2.) Choose “Printers & scanners“.
3.) Select “Add a printer or scanner“.
4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6.) Select “TCP/IP Device” in the “Device type” list.
7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 
8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

You may also refer to this document - HP Printers - 'Unsuccessful Network Installation' Error (Windows) 

Hope this helps! Keep me posted. 

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