03-23-2019 12:07 PM
I have reinstalled a driver for the Envy 4500 all-in-one printer and for some reason it is chopping off the top of the print. It shows a top margin of 1/2" and if the printing goes to a 1/4" margin it chops off 1/4" . I have checked margins and cleaned the rollers and no change. Can I handle this or should the printer be checked? What should the window in the front of the machine or choices be? (i.e. Print, copy, scan, etc) Mine reads copy, scan, etc)
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03-25-2019 08:29 AM
@Penny491, Welcome to HP Support Community!
To be able to assist you better, I would like to know the following:
1) Do you have issues printing from a particular application or all applications?
2) What is the Operating System installed on your Computer?
Keep me posted.
I am an HP Employee
03-25-2019 12:18 PM
Thank you for getting back to me. I have a macOS Sierra Ver 10.12.6. I have had trouble on all applications and in both in Safari and Chrome. It chops off the first inch of anything I want to print. I tried to reinstall the Envy 4500 Easy Start (I believe that's what it's called). I also don't know if there is a difference between the e-all-in-one and the all-in-one printer. It is still chipping off the top. I have checked the margins, it didn't seem to matter even when I put 0 as margins.
I can't remember when I purchased the printer but it has been a while. Do you think this is something that can be fixed? We also checked coping to within 1/8" around the page. My husband thinks that when we ihstalled a new driver it is not the right driver for this printer. what we really need is a driver or plain Envy 4500, no all in one and not e.
03-25-2019 03:24 PM - edited 03-25-2019 03:25 PM
Does copying also have the same issues?
If yes, try following the troubleshooting steps from this document.
If the issue is only with printing, try the steps below:
Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign , click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6.) Try to print.
Let me know the outcome.
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I am an HP Employee