03-13-2018 03:48 AM
I have the same problem reported elsewhere on these forums, in that my Envy 4520 will only print in black and white.
I've tried the hard reset and uninstalled, re-installed all drivers / software as described in other similar posts. Each time, the first print will be colour, but then every one after that will be Black & White until I unistall / re-install the drivers again. Also, whenever I do re-install, there are no options to use photo paper in the drop down list, and no colour / greyscale option in the printer properties.
Pretty stuck and fed up having wasted so much time trying to sort this out. Is it likely that my actual printer is faulty? I'm currently subscribing to Instant Ink, but not much point if my printer is dead.
03-13-2018 12:42 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
As I understand, your printer does not print in color.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you replace the ink cartridges?
Are you able to make a color photocopy?
If you're able to make a color photocopy, it means it is a driver related issue. If you're having the same issue while making a copy, it is hardware related and I would suggest you contact our phone support: www.hp.com/contacthp/
To resolve this issue, let's try these steps:
Root uninstall and reinstall of printer drivers:
- Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here.
If the issue still persists, you could try steps given below from the article: Click Here.
Step 1: Use genuine HP ink cartridges
Step 3: Replace any low or empty ink cartridges
Step 4: Clean the ink cartridges
Step 5: Identify the problem ink cartridge
Step 7: Replace the problem ink cartridge
Let me know how this goes,
Have a great day :)
03-13-2018 02:36 PM
Thanks for the reply. I've not changed the ink cartridges, but I've not tried the colour photocopy as after discussions with work colleagues, I tried a print from my phone instead which was perfect. So yes, it's definitely the desktop drivers.
The problem with that is, I've now tried the process you list 5 times and every time, I get the first print in colour but every one afterwards is in black and white. In fact, following this latest unistall / re-install , even the first print is now in black and white.
Also, why do I no longer see options to use Photo Paper when printing? There's clearly something fundamentally wrong with the desktiop drivers. Just as well the phone app works or I'd be in trouble. I need the printer working as it should for my business, but your solution doesn't work, so it might be worth researching another one instead of copy and pasting the same one for all of us with this issue. I repeat, it doesn't work.
03-13-2018 03:23 PM
Thank you for replying with this detailed response ;)
I appreciate your time and efforts,
Since you were able to print fine using a phone, this clearly states your printer works fine. It's the driver's issue on desktop PC. We could try installing printer drivers Using the Windows Built-in Print Driver
If the issue persists, I would suggest you try creating a new user account and then install printer drivers in the new user account.
Keep me posted,
Have a great day :)
03-13-2018 04:28 PM
I went through the uninstall process yet again, then connected the printer with a USB cable and it prints in colour no problem, but there are only very limited settings available and no borerless printing options amongst others.
I've spent 2 nights trying to fix this issue, but I'm done with it now. I shouldn't have to create a new user account to get wireless printing working as it should. A look through your foums show I'm not alone with this issue, yet nobody seems to have had a satisfactory reply to fix the issue.
I suggest you try a little harder to find a fix, but I won't be waiting for it - I'll be buying a new printer this weekend and as much as I've enjoyed Instant Ink, I've lost faith in HP printers.
Good luck to anyone stumbling on this thread in the future though.
03-14-2018 01:30 PM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.