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Honor Student
Posts: 3
Member Since: ‎03-13-2018
Message 1 of 6 (440 Views)

Envy 4520 Only Printing Black & White Even After Driver Re-Installs

Product Name: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have the same problem reported elsewhere on these forums, in that my Envy 4520 will only print in black and white. 

I've tried the hard reset and uninstalled, re-installed all drivers / software as described in other similar posts. Each time, the first print will be colour, but then every one after that will be Black & White until I unistall / re-install the drivers again. Also, whenever I do re-install, there are no options to use photo paper in the drop down list, and no colour / greyscale option in the printer properties.

Pretty stuck and fed up having wasted so much time trying to sort this out. Is it likely that my actual printer is faulty? I'm currently subscribing to Instant Ink, but not much point if my printer is dead.

Kind regards,

Dean

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HP Support Agent
Posts: 4,460
Member Since: ‎10-14-2016
Message 2 of 6 (412 Views)

Re: Envy 4520 Only Printing Black & White Even After Driver Re-Installs

@DirtyPixel

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out :)

 

As I understand, your printer does not print in color.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

Did you replace the ink cartridges?

Are you able to make a color photocopy?

If you're able to make a color photocopy, it means it is a driver related issue. If you're having the same issue while making a copy, it is hardware related and I would suggest you contact our phone support: www.hp.com/contacthp/

 

To resolve this issue, let's try these steps: 

 

Root uninstall and reinstall of printer drivers: 

  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

 

If the issue still persists, you could try steps given below from the article: Click Here.

 

Step 1: Use genuine HP ink cartridges

Step 3: Replace any low or empty ink cartridges

Step 4: Clean the ink cartridges

Step 5: Identify the problem ink cartridge

Step 7: Replace the problem ink cartridge

 

Let me  know how this goes,

Have a great day :)

Cheers!

Honor Student
Posts: 3
Member Since: ‎03-13-2018
Message 3 of 6 (405 Views)

Re: Envy 4520 Only Printing Black & White Even After Driver Re-Installs

Hi,

Thanks for the reply. I've not changed the ink cartridges, but I've not tried the colour photocopy as after discussions with work colleagues, I tried a print from my phone instead which was perfect. So yes, it's definitely the desktop drivers.

The problem with that is, I've now tried the process you list 5 times and every time, I get the first print in colour but every one afterwards is in black and white. In fact, following this latest unistall / re-install , even the first print is now in black and white.

Also, why do I no longer see options to use Photo Paper when printing? There's clearly something fundamentally wrong with the desktiop drivers. Just as well the phone app works or I'd be in trouble. I need the printer working as it should for my business, but your solution doesn't work, so it might be worth researching another one instead of copy and pasting the same one for all of us with this issue. I repeat, it doesn't work.

DP

HP Support Agent
Posts: 4,460
Member Since: ‎10-14-2016
Message 4 of 6 (400 Views)

Re: Envy 4520 Only Printing Black & White Even After Driver Re-Installs

@DirtyPixel

 

Thank you for replying with this detailed response ;)

I appreciate your time and efforts,

 

Since you were able to print fine using a phone, this clearly states your printer works fine. It's the driver's issue on desktop PC. We could try installing printer drivers Using the Windows Built-in Print Driver

 

If the issue persists, I would suggest you try creating a new user account and then install printer drivers in the new user account. 

 

Keep me posted,

Have a great day :)

Cheers!

Honor Student
Posts: 3
Member Since: ‎03-13-2018
Message 5 of 6 (393 Views)

Re: Envy 4520 Only Printing Black & White Even After Driver Re-Installs

I went through the uninstall process yet again, then connected the printer with a USB cable and it prints in colour no problem, but there are only very limited settings available and no borerless printing options amongst others.

I've spent 2 nights trying to fix this issue, but I'm done with it now. I shouldn't have to create a new user account to get wireless printing working as it should. A look through your foums show I'm not alone with this issue, yet nobody seems to have had a satisfactory reply to fix the issue.

I suggest you try a little harder to find a fix, but I won't be waiting for it - I'll be buying a new printer this weekend and as much as I've enjoyed Instant Ink, I've lost faith in HP printers.

Good luck to anyone stumbling on this thread in the future though.

HP Support Agent
Posts: 12,708
Member Since: ‎07-27-2016
Message 6 of 6 (375 Views)

Re: Envy 4520 Only Printing Black & White Even After Driver Re-Installs

@DirtyPixel

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.  You should be contacted within 4 business days (Excluding holidays & Weekends).  

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation