Envy 5032 setup 'waiting for web services'

[SamA1]

Hi,

I have just purchased and set up via the smart app a HP Envy 5032 all in one printer.  It is now stuck on 'waiting for web services' and I am unable to do anything else with it.

I am using a Mac with MacOS 10.14 Mojve operating software.

I have turned the printer off and on, both at the printer, wall and by removing the power cable.  I have restarted the computer and router.  All to no effect.

What can I do next?  other than throw it out the window and get a replacement under the warranty!!

[Jay_G24]

Hi @SamA1

Welcome to the HP Support Community. 

Try and set a manual IP-

To set a manual IP and try the steps below ( with control panel)

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Let's disable web services and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on web services and remove web services and re-enable it

Hope this helps! Keep me posted. 

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