Envy 5540 not working on 2nd laptop. Print Queue issue.

[Beetrees]

The printer has been working fine until I bought an additional laptop (HP 15-dw0012na). So we now have two laptops connected to the printer. When I first printed from the new laptop, the result was monochrome.  When I tried to fix this by uninstalling and reinstalling the drivers, the printer appeared still connected, but unable to print from the new laptop.

I already tried going to "w32x86" and "x64" and renaming 3 as "3.old", but it still won't print. The Print and Scan Doctor indicates that there is a problem  with the Print Queue and that I need to uninstall and reinstall the software. 

I 've done this several times. Still nothing.  What could I be doing wrong?

[Mans · Accepted solution]

@Beetrees 

Hello,

In order to solve this problem, configure a new port as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

I remain at your disposal in case of need.

Best regards,

[Beetrees]

At last it is working as it should. Thank you so much for your help!

Best Wishes

[Mans]

@Beetrees 

Thanks for your return,

Congratulations!

I welcome you to the English HP community support.

Do not hesitate to contact us in case of need.

Best regards,