Envy 7645 photo tray blocked

[Odette123]

When I try to print, the screen shows "the photo tray is blocked. Please adjust the tray and try again."  But there's nothing block the tray. Also tried all the methods the support agent provides, it doesn't work. Please let me know how it solve this issue.

[KrazyToad]

@Odette123

Let's start with a printer reset and also update the printer firmware

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Next ensure the printer firmware is updated. Link: https://support.hp.com/in-en/document/c02919168

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c04760243 to ensure the Tray is seated correctly

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.