Envy 7855 scanning software issues

[AlissaL]

My printer is setup wireless and not connected to computer. All of the sudden I am not able to scan to my email. It’s giving me an error at the end saying that it’s temporarily unavailable. 

Can you help me with this?

[sandytechy20]

@AlissaL

Welcome to HP support community.

Turn On Web Services

1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

   NOTE: 

   If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

   • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

     Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected to a wireless network.

2. On your control panel, press the HP ePrint icon or button.

   If your control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

   • If a Web Services Summary screen or connected status displays, Web Services is already on.

     

   • If a prompt to turn on Web Services or setup HP ePrint displays, press Turn On, Enable, or Setup.

     

3. Follow the on-screen instructions to turn on Web Services. If you are prompted to update the firmware, press OK.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ValerieVisser]

I can no longer scan to my mac book from my HP ENVY Photo 7855 all in one printer/scanner

[TEJ1602]

@ValerieVisser, Welcome to HP Support Community!

Are you able to scan from the computer?

Is there any error message on the printer when you try to scan?

Go to Applications > HP > HP Utility

Click on Scan to Computer

Now, ensure the Scan to Computer is enabled.

Try scanning.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!