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‎03-28-2018 09:01 AM

HP Recommended
Product: Envy photo 7143
Operating System: Microsoft Windows 10 (64-bit)

Cannot connect printer to computer despite hours of trying.

 

it is not a wifi issue.

 

do not tell me to download software - I have.

 

computer asks for a WPS PIN - where and how do I find it?

5 people had the same question
9 REPLIES 9

‎03-28-2018 09:06 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-28-2018 09:07 AM

HP Recommended

Please go to bellow link u will find Wifi driver and troble shooting steps also 

https://support.hp.com/in-en/document/c05571982

 

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem***
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‎03-28-2018 09:16 AM

HP Recommended

I have run this at least 4 times today. Installed and reinstalled drivers. Computer will still not recognise printer, or show it as installed. 

Cannot intstall it myself without the WPS PIN. Please tell me how to find it

 

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‎03-28-2018 10:14 AM

HP Recommended

Hi,

 

Please click the wireless menu button > Wireless Settings > Select Wi-Fi Protected Setup > Select Push or Pin method

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎03-28-2018 10:16 AM

HP Recommended

Ok I have now done everything, including find the WPS PIn, and reinstalled the driver software for the nth time.

 

Printer is installed, and connected, but when I click on it in devices I get the message "driver is unavailable".

 

i can email this printer, I can print to it from am iPad. Why can't I print to it directly from my HP PC??

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‎04-10-2019 12:44 AM

HP Recommended

Download and run HP Print and Scan Dr utility from link below:

www.hp.com/go/tools

 

This sorted my printer in apx 30 seconds!

 

btw: I tried for hours previously - with much frustration!

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‎04-10-2019 12:45 AM

HP Recommended

Worked perfectly for me.

 

Thank you DevRao!

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‎04-10-2019 12:46 AM

HP Recommended

Download and run HP Print and Scan Dr utility from link below:

www.hp.com/go/tools

Had me up and running in apx 30 seconds!

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‎04-10-2019 02:27 AM

HP Recommended

Hi,

Glad to know that the issue has been resolved..

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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