01-22-2020 10:24 AM
I keep getting a warning.... Improper Shutdown. I follow instructions and then get a Carriage Jam Error Message. I follow instructions. There is nothing blocking carriage. Tried reboot. Nothing works😱
01-24-2020 12:14 PM
Welcome to the HP Support Community. I'd be happy to assist you.
If you have tried the steps mentioned in this document and the issue persists, proceed to the next step.
Resetting the printer to its factory settings may help.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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