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Printerssuck99
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Error Printing - The printer couldn't print

HP ENVY 7640
Microsoft Windows 10 (64-bit)

I got this printer about a month ago and it worked great. I've had small errors here and there but all have been fixed until now. It was printing fine a few days ago and now when I try to print anything I get this message: "Error printing on HP0F6EC7 (HP ENVY 7640 series) The printer couldn't print *document name*"

 

I have updated the drivers, I have done the printer troubleshooting program found in "Devices and Printers", I have stopped and restarted the print spool, I have restarted both my pc and the printer multiple times, and I have not updated my OS in any way. 

 

My printer is detected by my computer because I can see it with a green checkmark in Devices and Printers.

 

I'm sick of these issues coming up with brand new printers.

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Error Printing - The printer couldn't print

Hi @Printerssuck99,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you are getting an error while printing on your HP Envy 7640 printer. I'll be really glad to help you with this,

 

I would like to know the following information to assist you better:

  • Did any hardware changes take place on the printer (replacing the cartridges, paper jam, etc.?)
  • Are you able to make copies?

 

In the meantime, let's try these steps here:

 

Hard reset on the printer, router, computer and other devices on the same network.

 

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

 

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

Please follow the steps suggested in the support document for - HP Printers - Print Jobs Stuck in Print Queue (Windows) - Click here

 

If the issue persists, I would suggest you try and assign a manual IP and create a TCP/IP port should resolve this issue.

 

Watch the video to know how to assign a manual IP on HP Printer: http://hp.care/2cqpl6p  

 

Refer this to create a TCP/IP port: http://hp.care/2dxUJQo  

 

I hope this helps. If you need any further assistance, do let me know.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

 

Jeet_Singh
I am an HP Employee

Printerssuck99
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Downloading the printer doctor surprisingly solved it. I had to uninstall the printer software and reinstall it but now its back working great. Thank you!

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Taslima872
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Jeet Singh you are awesome! Two years later, this has been so beneficial! I have a deskjet 3632 and assigning  a manual IP and creating a TCP/IP port did it for me! Before that, I tried EVERYTHING for 2 days and nothing else helped. Thank you so much!!

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