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‎09-27-2019 01:46 PM

HP Recommended

How do you turn off the Ipv60 thing?

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‎09-27-2019 01:49 PM

HP Recommended

I do not have settings only Setup & with that there are no Network Settings. Now what?

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‎09-27-2019 01:55 PM

HP Recommended

Need more information.

Were you connected wirelessly to your network before?

Why do you want to turn off IPv6?

Why don't you have any Network settings?

 

Thanks

Eric 

I'm a HP Employee
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‎09-27-2019 02:00 PM

HP Recommended

Yes I have been connected wirelessly. I want to get rid of that error code that keeps coming up & a post back in May said that to do that I should turn off the Ipv6, but I can't get to my Settings or Network Settings to do that

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‎09-27-2019 02:02 PM

HP Recommended

Setup - Network Setup - Advanced settings - IVp6 turn to off. Note that to reach some menu items you need to scroll down. 

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‎09-27-2019 02:08 PM

HP Recommended

Vermaas,

Can you help me understand your environment better?

1. Who is your internet provider?

2. Did your internet provider supply your router?

3. What is the make and model of the router?

4. How long is it before you receive the error? 

5. What is the model # of your printer?

I'm a HP Employee
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‎09-27-2019 02:19 PM

HP Recommended

I spent weeks trying to resolve this problem, including getting a new printer twice from HP support. My advice is just switch IVp6 off. I have never seen the error code since I did that and my printer works perfectly. 

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‎12-01-2019 08:49 AM

HP Recommended

I tried the solution of turning off the IPv6 slider and it worked. Thanks!

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‎12-19-2019 11:06 AM

HP Recommended

I have the same problem when connecting using a wireless connection. However, if you opt to turn off IPv6, your printer is no longer on the network so you have to use a USB connection. I have to use a wireless connection so turning off the IPv6 is not an option. Is there another way to resolve this error code. I get it daily, more than once! This is a big inconvenience, because then I have to power cycle the printer. During the night, there isn't anyone here to power cycle the printer, so if there's a fax coming in, it fails!!

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‎12-19-2019 02:19 PM

HP Recommended

DiReid,

Turning off the IPv6 should not disconnect you from the network. Your Ipv4 will keep you connected. 

Please try to use the HP Print Scan Doctor program located @ https://support.hp.com/us-en/topic/printscandoctor.

This should help in connecting your printer to the network while having IPv6 off. 

I'm a HP Employee
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