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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 01:02 AM

HP Recommended
Product: Hp Envy
My new printer is displaying error code HWLWATCHDOG C! What does this mean
1 REPLY 1

‎04-28-2017 08:01 AM

HP Recommended

Hello, @30jarvis - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are getting an error on your Envy printer. To assist you better I need to know the product number/model number of your product. If unsure, please check: http://hp.care/2oPCMBG

 

Alternatively, perform a power drain on your printer to try and fix the issue:
 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Now, try making a copy on the printer. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

 

Those steps should do the trick, let me know the outcome!

Cheers 🙂


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DVortex
I am not an HP Employee
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