-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Error in HP Smart Task
Create an account on the HP Community to personalize your profile and ask a question
03-14-2019 08:37 AM
Despite installing the latest drivers (in full), I'm still having this issue.
I need to get my scanner working (as converting phone photos to .pdf files is not the best way to send off urgent, important documentation), but have exhausted the ideas here other than rolling back my Windows update.
Has anyone from HP provided a response, as I'd rather not have to roll back?
03-14-2019 11:14 AM
I agree with SchrodingersKat. After uninstalling and reinstalling Smart Task and requesting updated drivers, nothing has changed. Still get "There was a problem loading your Smart Task" after I hear the HP Envy 4520 scanning sound stops.
However I did get scan working again by installing a different HP app to my PC . It is called HP Scan and Capture. Works just like Smart Task for scanning including creating multi page documents. Got it from the Microsoft Store.
03-18-2019 02:22 PM
There are a lot of threads on this, and it's not resolving for everyone. I reinstalled, and even ran the doctor. The print and scan doctor does it's thing, and I can 'test' scan from here fine. Whatever app it's using to scan works great. But then I try from the HP Smart software and the same lockup. What is going on and what else can be done to fix this?
03-19-2019 11:51 AM - edited 03-20-2019 09:44 AM
If you are having problems with the HP Smart app the new feature Smart Tasks
A new version of HP Smart has been released and uploaded to the Microsoft Store.
This version has fixes in for Smart Task problems.
To update the App
On the taskbar, select the Microsoft Store icon.
If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store , then choose More > Pin to taskbar .
Select More > Downloads and updates, and choose the Get updates button.
If you need more info on updating Windows Store apps please check out this link
I work for HP
03-20-2019 03:32 AM
Just for confirmation:
What version does this download? I have 95.1.531.0 which is working perfectly. MS Store doesn't give a version, but a release date of 27/09/2012 - perhaps the original release rather than latest version.
03-20-2019 09:30 AM
@Pam-5 wrote:Just for confirmation:
What version does this download? I have 95.1.531.0 which is working perfectly. MS Store doesn't give a version, but a release date of 27/09/2012 - perhaps the original release rather than latest version.
The latest version of HP Smart App for Windows 10 is 95.1.531.0 as of 2/19/19, this replaced version 95.1.527.0 which released 2/28/19.
I hope that clears up any confusion.
I work for HP
- « Previous
-
- 1
- 2
- Next »
Didn't find what you were looking for? Ask the community