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Pam-5 Top Student
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Message 11 of 17
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Error in HP Smart Task

Just for the record, I am running

W10 Home / version 1809 / Build 17763.348

 

and am not having any problem with HP Smart now. 

 

I boringly like to keep the latest updates installed!!!

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SchrodingersKat Student
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Message 12 of 17
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Error in HP Smart Task

Despite installing the latest drivers (in full), I'm still having this issue. 

 

I need to get my scanner working (as converting phone photos to .pdf files is not the best way to send off urgent, important documentation), but have exhausted the ideas here other than rolling back my Windows update.

 

Has anyone from HP provided a response, as I'd rather not have to roll back?

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jb76006 Student
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Message 13 of 17
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Error in HP Smart Task

I agree with SchrodingersKat. After uninstalling and reinstalling Smart Task and requesting updated drivers, nothing has changed. Still get "There was a problem loading your Smart Task" after I hear the  HP Envy 4520 scanning sound  stops.

However I did get scan working again by installing a different HP app to my PC . It is called HP Scan and Capture. Works just like Smart Task for scanning including creating multi page documents.  Got it from the Microsoft Store.

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revalbanymetz Honor Student
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Message 14 of 17
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Error in HP Smart Task

There are a lot of threads on this, and it's not resolving for everyone. I reinstalled, and even ran the doctor. The print and scan doctor does it's thing, and I can 'test' scan from here fine. Whatever app it's using to scan works great. But then I try from the HP Smart software and the same lockup. What is going on and what else can be done to fix this?

 

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PhD Student PhD Student
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Message 15 of 17
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Error in HP Smart Task

 

If you are having problems with the HP Smart app the new feature Smart Tasks

A new version of HP Smart has been released and uploaded to the Microsoft Store.

This version has fixes in for Smart Task problems.

 

To update the App

On the taskbar, select the Microsoft Store icon.
If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store , then choose More > Pin to taskbar .
Select More > Downloads and updates, and choose the Get updates button.

 

If you need more info on updating Windows Store apps please check out this link

JonW

I work for HP
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Pam-5 Top Student
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Message 16 of 17
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Error in HP Smart Task

Just for confirmation:

 

What version does this download?  I have 95.1.531.0 which is working perfectly.  MS Store doesn't give a version, but a release date of 27/09/2012 - perhaps the original release rather than latest version.

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PhD Student PhD Student
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Message 17 of 17
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Error in HP Smart Task


@Pam-5 wrote:

Just for confirmation:

 

What version does this download?  I have 95.1.531.0 which is working perfectly.  MS Store doesn't give a version, but a release date of 27/09/2012 - perhaps the original release rather than latest version.


The latest version of HP Smart App for Windows 10 is 95.1.531.0 as of 2/19/19, this replaced version 95.1.527.0 which released 2/28/19.

 

I hope that clears up any confusion.

JonW

I work for HP
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