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‎04-16-2018 08:18 PM - last edited on ‎04-16-2018 08:25 PM by Retired

HP Recommended

I am getting 404 not found when trying to down load the HP Office Jet Pro 6978.  I tried  the 123.hp.com/setup to get the file HPEasystart_7_0_3546_36.exe.

 

I also tried HPPSdr.exe (trouble shooting utility) and that said the printer's software was not installed. When I selected the option to install -  it said it was incompatible with Windows 7 (64 bit).

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-16-2018 09:50 PM

HP Recommended

Hi,

Download and install the latest software for your printer below:

http://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970_Full_WebPack_40.12.1161.exe

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎04-16-2018 09:50 PM

HP Recommended

Hi,

Download and install the latest software for your printer below:

http://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970_Full_WebPack_40.12.1161.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-16-2018 10:19 PM

HP Recommended

It down loaded the new file name fine.

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‎10-04-2018 08:04 AM

HP Recommended

i need my printer to work with ;my computer like now and ive tried everything please help or can i get a phone #

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