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Honor Student
Posts: 2
Member Since: ‎04-16-2018
Message 1 of 3 (82 Views)
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Error message when trying to download printer drivers

[ Edited ]

I am getting 404 not found when trying to down load the HP Office Jet Pro 6978.  I tried  the 123.hp.com/setup to get the file HPEasystart_7_0_3546_36.exe.

 

I also tried HPPSdr.exe (trouble shooting utility) and that said the printer's software was not installed. When I selected the option to install -  it said it was incompatible with Windows 7 (64 bit).

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Re: Error message when trying to download printer drivers

Hi,

Download and install the latest software for your printer below:

http://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970_Full_WebPack_40.12.1161.exe

 

Shlomi

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Provost
Posts: 21,001
Member Since: ‎01-03-2011
Message 2 of 3 (58 Views)

Re: Error message when trying to download printer drivers

Hi,

Download and install the latest software for your printer below:

http://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970_Full_WebPack_40.12.1161.exe

 

Shlomi

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Honor Student
Posts: 2
Member Since: ‎04-16-2018
Message 3 of 3 (53 Views)

Re: Error message when trying to download printer drivers

It down loaded the new file name fine.

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