FW corrupt

[cnrich]

I am having the  same problem as others.  The error I have been receiving is fw corrupt.  The last document I printed was an envelope. 

[Riddle_Decipher · Accepted solution]

@cnrich

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand you are getting the error - "FW Corrupt",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

When and where do you get this error message?

Did you recently upgrade the firmware and it failed?

While you respond to that, here are a few things you could do:

• Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.
• Perform a Hard reset on the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

I have a few more tricks up my sleeve if this doesn't work, so make sure you get back to me 😉

That said, If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[cnrich]

I resolved this issue. Thx

[Riddle_Decipher]

@cnrich

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

[Silvi72]

Hi, I am having the same problem, followed the steps above and still the display says Ready 2 Download / fw is corrupt...what should I do?