05-15-2019 08:17 AM - edited 05-15-2019 09:47 AM
Recently upgraded firmware as was having printing issues
Printing issues resolved for about 2 days but now continually reports Supplies memory error.
Looking to return to previous fiormware but cannot source
05-16-2019 09:49 AM
Thank you for reaching out to the HP Support community!
Let's try these steps:
- Perform a Power Reset
- Make sure this printer is plugged into a direct wall, not a surge protector.
- Turn the printer on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet. Wait at least 60 seconds
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Check if the error goes off
- Try to print. If the issue persists proceed to the next step
Check and remove any packing material/orange tape from the toner cartridge, and from inside the printer.
Clean the toner cartridge contact (metal pins) which is mounted inside the printer and check for any obstacles.
Check & clean the vertical sensor flag Make sure flag toggles freely.
Check whether or not the cartridge chip (e-label) is closed touch with metal points. If not, press the cartridge a little to see if the issue disappears.
Install the toner cartridge back and make sure it clicks in place.
Also, check for any jammed papers near the toner area.
Refer to this document for more info.
Let me know what happens.
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I am an HP Employee
05-22-2019 01:37 AM
Thanks for the information, however I was asked about firmware as I knew the issue.
To HP's shame., the last a firmware disabled the use of non-hp toner cartridges.
Deliberately manufacturing an update to invalidate them, items which are entirely
outwith HP's remit, is invasive, unhelpful and undermines trust.
The toner I choose to use is not HP's concern and if it were sensibly priced then there
wouldnt be a market for others.
05-22-2019 06:02 AM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I am an HP Employee