Firmware Downgrade Officejet 8710

[MAT15]

Agree, After being overcharged by hp instant ink for 2 years, by them not upgrading our tariff automatically, the printer failed. We replaced the printer at our cost, and then was unable to renew the instant ink. The support is terrible, the software and firmware is terrible, and hp dont deserve loyals customers.

[JoeBlitz]

Yes I agree.  A company as big as HP needs to know that they must step up and do whats right for their customers or else they deliver bad news to their shareholders eventually.  You can't keep biting the hand that feeds you and continue to eat.  I can go on and on.   Their business model isn't normal like companies that sell someone a product and treat them right, so next time you get their business to, but instead It's make as much off of those you can until they go to the competitor.  Bad HP.  Maybe they will realize, it's not too late....yet.  

[senan6806]

Hi @MAT15,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[JoeBlitz]

Sean 6806,

Please look at my original post to which MAT15 was replying to  I would like an explaination and someone to reach out tme me as well, as this was the main issue with HP.

It is in the RE:  Above

Best regards;

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