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Moderator
Moderator
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Message 11 of 19
216
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HP Recommended

Firmware Downgrade Officejet 8710

@Cmcaddis

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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Mike8710
Level 2
4 4 0 7
Message 12 of 19
207
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HP Recommended

Firmware Downgrade Officejet 8710

@cheron-z

where is my "private message" to solve this problem?

Mike8710
Level 2
4 4 0 7
Message 13 of 19
190
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HP Recommended

Firmware Downgrade Officejet 8710

So i did not receive a response from HP tonight related to their firmware update in which they removed our right as a customer to purchase our ink from other vendors.  I refuse to give HP another dime on any technology device going forward.  I went out this evening and purchased a new Canon color laser printer.  I was thoroughly impressed with Best Buy who originally sold me the HP 8710 a year ago.  They were completely understanding of my frustration with HP and gave me a store credit towards the new printer.  That is what customer service is about!!!.  HP could learn a few lessons from Best Buy.  I thought about selling the HP at a garage sale and then i thought :"I don't want HP to get any ink income from this printer ever again"  I will pocket my loss for the sake of principle and move on to another company who can now earn my business going forward!

Moderator
Moderator
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Message 14 of 19
173
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HP Recommended

Firmware Downgrade Officejet 8710

@Mike8710

 

As a followup I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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Cmcaddis
Level 2
5 5 0 7
Message 15 of 19
156
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HP Recommended

Firmware Downgrade Officejet 8710

I have the same issue with HP. My HP OJP 8740 is the last  HP product I will buy. I have over $100.00 of useless non-HP ink now. They really know how to screw their customers!!!

Cmcaddis
Level 2
5 5 0 7
Message 16 of 19
152
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HP Recommended

Firmware Downgrade Officejet 8710

Only info you need to know it's a standard HP OJP 8740 inkjet printer with the latest firmware update. Now all my non-HP inks are useless. You lost this customer (me) for good when you play these silly games with the firmware updates.  When it's time for a new printer, Epson will be my choice from now on!!!!!!!!!

officejet_8710
New member
1 1 0 1
Message 17 of 19
69
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HP Recommended

Firmware Downgrade Officejet 8710

Please send me instructions to downgrade my firmware. It is unacceptable that non-hp cartridges can't be used in my printer. HP Officejet Pro 870.

 

To reiterate the comments of the community - I will not buy HP products with such a restriction on the ink!

HP Support Agent
HP Support Agent
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Message 18 of 19
48
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HP Recommended

Firmware Downgrade Officejet 8710

Hi @officejet_8710

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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JoeBlitz
Level 1
7 6 0 5
Message 19 of 19
32
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HP Recommended

Firmware Downgrade Officejet 8710

Asmita,

 

You fols have sent the same email saying "I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message ...." AND IT NEVER COMES!

Why then would I click "Accept as Solution" OR "Kudos" when YOU and HP have done NOTHING to rectify or fix this nasty situation and more and more people are being infected by your firmware update and IF YOU READ the messages they are all very UPSET AT HP and threaten NOT TO BUY HP AGAIN. 

Don't send me and this group anohter post like that until someone with some power to fix the situation earns their pay.

 

Joe B

Rochester NY 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation