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NKSTORE Student
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GATHERING DEVICE LOOP

DESKJET 1112 PRINTER
macOS 10.14 Mojave

HELLO, 

 

FOR OVER A WEEK NOW I HAVE BEEN TRYING TO DOWNLOAD THE SOFTWARE TO MY MACOS 10.14 MOJAVE AND I KEEP GETTING THE MESSAGE, GATHERING DEVICE INFORMATION LOOP ON THE HP EASY START 2. 

 

I HAVE DONE THE FOLLOWING:

 

RESTART COMPUTER

UNINSTALL / REINSTALL THE SOFTWARE 

PLUGGED IN DIRECTLY TO MY WIFI (EVEN THOUGH THIS PRINTER DOES NOT CALL FOR WIFI CONNECTION)

PRINTERS & SCANNERS - RESET PRINTERS / RECONNECT MANUALLY 

DISABLED FIREWALL 

 

PLEASE ADVISE THE NEXT STEPS AS THIS HAS BEEN GOING ON FOR WEEKS AND I AM STUCK ON WHAT TO DO. 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

GATHERING DEVICE LOOP

@NKSTORE, Welcome to HP Support Community!

 

 

Remove the printer

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
  2. Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
  3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

Follow the steps below:

  1. If your printer is connected to your Mac with a cable, disconnect the cable from your Mac.
  2. Turn off your printer.
  3. Get software updates for your Mac. Your Mac automatically downloads the latest software for most printers as part of these updates
  4. Reconnect your printer to your Mac, if applicable.
  5. Turn on your printer and wait for it to finish starting up.
  6. Choose Apple () menu > System Preferences, then click Printers & Scanners.
  7. Select your printer in the list of devices.
  8. If your printer doesn't appear in the list of devices in Printers & Scanners preferences, click  at the bottom of the list, then choose the command to add a printer or scanner.

Let me know if this helps.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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