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TheKingofshade1
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Genuine HP Ink Cartridges Installed message displayed on HP Officejet Pro 6968 Display Window

HP OfficeJet Pro 6968

A Message Keeps Appearing on The Screen Of The Printer Saying Genuine  HP Cartridges Installed. 

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Genuine HP Ink Cartridges Installed message displayed on HP Officejet Pro 6968 Display Window

@TheKingofshade1

 

Welcome to the HP Support Community.

 

If you insert any other set of cartridges/old set of cartridges, do you still get this message?

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Let's also update the firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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