08-31-2017 01:29 PM
Thanks for the post.
I understand that you need assistance in installing the printer on your computer, is that right?
Not to worry, I will be glad to assist you.
Have you tried any troubleshooting steps on your own?
Are you able to make a copy on the printer?
May I know the operating system installed on your computer?
How is the printer connected to your computer? USB or wireless.
Are you using a dual band router?
Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network.
Request you to provide more information for me to be able to assist you.
Assuming that you are using a Windows computer, request you follow the procedure mentioned below to uninstall the printer software and settings and install it back on your computer.
Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
Go to devices and printers, select any printer listed there and you will get some options on the top.
Click on print server properties.
You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
Delete all the instances of your printer listed in devices and printers.
Restart the PC.
Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
Type %temp% in the run box and click Ok or hit the Enter button.
It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).
If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
Restart the PC again.
Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
Connect the printer to your computer only when the setup prompts for the printer.
Let me know if this helped.
I am an HP Employee