12-08-2019 01:51 PM
I bought the above printer about 18 months ago. I don't print a lot of things but I like to have a printer.
I'm using HP ink cartridges.
There is ink available in both cartridges.
In the past few weeks every time I try and print something the job flashes up in the print window and disappears without printing.
If I overinstall the print driver it might print the job, but the next time I come to use it, even the same day, it won't print again.
Tonight I've uninstalled everything and reinstalled. HP software says the printer is connected (by usb). But nothing will print. The print queue window again shows the job for a couple of seconds and then it disappears and nothing prints.
I've tried changing usb slots, it doesn't make any difference.
I'm really disappointed because I could do without buying yet another printer so close to Xmas. I don't feel I'll bother with HP again, this is the third HP printer I've had and the last two have both failed in a very short time compared with the original HP printer I had. It's okay them only costing £40 but I don't expect to buy a new one every 18 months.
Does anyone have any suggestions before I give up and throw the printer out?
I am using Windows 10 64 bit with all available updates.
12-08-2019 02:33 PM
I found this
and went through all the stages recommended to uninstall everything and after reinstalling the basic driver I have got something to print.
Whether this will still work next time I switch the pc on will be the test.