cancel
Showing results for 
Search instead for 
Did you mean: 
MikeHobday
New member
2 1 0 0
Message 1 of 4
123
Flag Post
HP Recommended

HP 3720 driver unavailable

HP 3720
Microsoft Windows 10 (64-bit)

With a new router, I had to reinstall my HP Deskjet 3720 printer. Settings tells me the driver is unavailable.

I used the HP help to download the driver file, but get the same error message.

Can anyone help?

Thank you.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
16,485 16,398 929 1,042
Message 2 of 4
80
Flag Post
HP Recommended

HP 3720 driver unavailable

@MikeHobday

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders

 

Download and install printer full feature drive 

Click here to download the driver.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
MikeHobday
New member
2 1 0 0
Message 3 of 4
70
Flag Post
HP Recommended

HP 3720 driver unavailable

Hi Sandy, that sounds promising but...

Within the temp folder, there are two 7z files, 7zS2B8D and 7zS363A

Neither contain a UTIL folder, but the latter contains a UTILS folder. This does not include a CCC folder

Neither folder, nor the sub-folders contain the install program. 

Is there any other way to uninstall?

I do appreciate your help

Mike

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,534 11,525 557 589
Message 4 of 4
44
Flag Post
HP Recommended

HP 3720 driver unavailable

@MikeHobday

 

Use HP Print and Scan Doctor for Windows

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Depending on the problem, click either Fix Printing or Fix Scanning.
  5. Test results are displayed with icons:

     A checkmark means your printer passed.

     A wrench means a problem was found and fixed.

     An exclamation mark means a test failed and was skipped.

     An X means the printer has a problem. Follow the instructions to fix it.

  6. HP Print and Scan Doctor shortcut is installed on your desktop.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation