06-18-2019 12:29 PM
changed all 4 genuine HP ink 2 times and followed on line fix, now prints color no black. tried pin in head of black. no luck. did clean test 4 times, only got color. stuck. need help
06-20-2019 02:51 PM
Welcome to the HP Community
This is a hardware issue, I would personally suggest you contact our HP Support.
Make sure you select the Country and Region.
Keep me posted on further assistance. Hope that helps!
Have a great day ahead!
I am an HP Employee