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RJS7
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Message 1 of 2
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HP 4620 printer will not print. have changed to all new cartridges 2 times,

lenovo
Microsoft Windows 8 (64-bit)

changed all 4 genuine HP ink 2 times and followed on line fix, now prints color no black. tried pin in head of black. no luck. did clean test 4 times, only got color. stuck. need help

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HP Support Agent
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Message 2 of 2
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HP Recommended

HP 4620 printer will not print. have changed to all new cartridges 2 times,

@RJS7

Welcome to the HP Community

 

This is a hardware issue, I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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