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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-13-2017 09:51 AM

HP Recommended
Product: HP 5520 photosmart
Operating System: Microsoft Windows 10 (64-bit)

Printer is connect to Cpu via usb cable.  Computer prints and copies fine, but won't scan.  When I looked at the printer in my control panel it says "Needs troubleshooting" and "Driver error"  Thanks for any help you can provide.  I'm not a real techie,but can follow simple instructions.

1 REPLY 1

‎02-14-2017 08:05 AM

HP Recommended

@jimgkiss

 

This is a great location to get assistance! I read your post and see that you are unable to scan via USB cable on HP Photosmart 5520 printer. 

I would like to help you resolve this issue. 

  • Restart the computer and printer.
  • Check the USB connection.
  • Run the Print and Scan Doctor.
  • Uninstall and reinstall the printer software.
  • Set Windows Image Acquisition (WIA) dependencies.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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