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‎11-11-2019 05:25 PM

HP Recommended
Product: envy 7858
Operating System: Microsoft Windows XP

123.hp.com says windows xp operating system is not supported but the package says  that this printer is compatible with Windows XP SP3.  How can I find the drivers and software for this printer?

Thank you

regards 

3 REPLIES 3

‎11-14-2019 04:49 AM

HP Recommended

Hi @drider

 

Welcome to the HP Support Community. I'd be happy to assist you with the driver issue. 

 

Try installing the built-in driver. Refer to this document for steps - HP Printers - Installing and Using the Windows Built-in Print Driver 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎11-14-2019 12:56 PM

HP Recommended

Hi asmita,

 

I am looking for the drivers and software specifically made for the HP 7800 series printers and compatible with windows xp sp3.  The printer I purchased is supposed to be just that which would include of course the drivers.  Can you provide me with this?

 

regards  Drider

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‎11-15-2019 01:40 AM

HP Recommended

@drider

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

 

Asmita
I am an HP Employee

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