HP DeskJet serie 3700 Server EWS password

[Steber63]

Good evening,
my hp deskjet 3762 just arrived.
The first thing I did was change the administrator password on the Embedded Web Server (EWS).
Now EWS is locked with a password and I can no longer log in because it does not recognize the new password set.
I have not found any way to reset the factory settings.
How is this possible?
Thanks.

[sandytechy20]

@Steber63

Welcome to HP support community.

Perform network restore to reset the EWS password:

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Steber63]

Hallo,
unfortunately this procedure resets the network settings but NOT the admin password of the EWS server !!!

[Steber63]

it looks like an old problem.
I'm not the only one who has it and it seems that nobody knows how to solve it.
this is an example:

https://h30434.www3.hp.com/t5/Inkjet-Printing/Factory-reset-Hp-Deskjet-3762/m-p/7316811#M831320

[sandytechy20]

@Steber63

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

Cheers.