HP Deskjet 2541

[P42WMS]

My scanner driver has failed. I've attempted to reinstall the printer driver thinking it would enable me to scan but it hasn't. This deskjet is 4 yrs old but has been performing superb before this. I've tried alternating my connections between wifi and usb connection but it doesn't help.

[Betty0610]

@P42WMS

Welcome to the HP Support Community.

Are you able to copy? Do you get any error message?

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

   • If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it could be hardware issue.

Let me know if this helps.

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Thanks!

Have a great day!