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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 12:21 AM

HP Recommended
Product: HP 2640
Operating System: Microsoft Windows 10 (64-bit)

Dear Support Forum ,

 

I've purchased 2 HP Deskjet All in one 2640 printers for my office 2 years ago

approx. after 1 year , both of them  stopped printing black (!) .

 

I've read  many forums and threads about that issue , as well as formal HP support forum and

done all the advised activities , ( like hard reset , clean heads and more  like that ) ,

 

 i've purchased a stock of ORIGINAL ink  and  now  i'm stuck with it and those printers are like a brick , 

since i can't use them .
the ink levels are    ok , and it seems like  a firmware issue

 

 

Kindly advice for a solution  ,

as my  next step is to throw them away and purchase another brand than HP

 

Best Regards

Dror Hayou

dror.hayou@gmail.com

 

 

 

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