02-02-2019 08:25 AM
Has anyone found a way to use their HP Deskjet 9800 with Windows 10 64 bit? Was working following an upgrade to 10 but stopped when I had to have new hard-drive and fresh install. I cannot download a driver. It has been suggested that i use Deskjet 990 but I cannot download this either.
02-03-2019 11:35 AM
Thank you for being a part of HP Forums,
It’ll be an honor to guide you through the steps needed to identify your concern and/or address your query.
To install Deskjet 9800 on Windows 10, Please try Installing and Using the Windows Built-in Print Driver.
For instruction: Click here
To manually add the 990c printer driver, try the steps below:
Please goto devices and printers
Click "Add a printer"
Select "The printer that I want isn't listed"
Select "Add local printer or network printer with manual settings"
Select "use existing port" and click next
In the manufacturer list select "HP"
In the printer list select "Deskjet 990c"
click next till you get to the finish option and then click finish.
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I am an HP Employee
12-10-2019 09:25 AM
What were the names of the printer files you found, they were probably .inf files? HP seems to be useless as far as help on this, many of the solutions they suggest just don't work. I would probably take one of their techs about 15 minutes to create a W10 driver but there are tons of people who spent big bucks on these priinters who can't use them.