• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-29-2017 01:41 PM

HP Recommended
Product: HP ENVY 4520

This message keeps occuring on my printer and I have undergone all the trouble shooting advised. ' Open ink cartridge access door, open the paper path door at the back , and then clera any paper jam,. Any suggestions please? I have even reset it!

Tags (1)
10 people had the same question
1 REPLY 1

‎07-31-2017 12:13 PM

HP Recommended

Greetings @Ems29, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your printer where paper jams occur frequently, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

 

As you have already tried a lot of troubleshooting steps on your own, request you refer to this HP Article and try the steps that you might have missed. 

If the issue persists, please contact our phone support to check for any service options available for your printer. 

 

Keep me posted. Good Luck.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.