HP ENVY 5660 Series(Network) Driver Check Exclamation Point HP Print & Scan Doctor

[major82]

My Laptop is not communicating with my printer. I use the HP Print and Scan Doctor and the Driver Check is highlighted with an exclamation point. I have uninstalled and reinstalled the program several times with no luck. I have tried the HP Virtual Agent and no luck. I eventually touch base with the printer and running the HP Print & scan doctor. My laptop is a Dell Latitude with OS windows 7 64bit. My printer is a wireless HP ENVY 5660 Series. Any help or suggestions would be appreciated as soon as possible. Thank you. 

[Echo_Lake · Accepted solution]

@major82

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps to resolve the issue: (do not skip any troubleshooting steps if you feel steps are repeating) 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

• If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
• If the issue still continues, install using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.