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HP ENVY 5660 Series(Network) Driver Check Exclamation Point HP Print & Scan Doctor

HP Recommended
Microsoft Windows 7 (64-bit)

My Laptop is not communicating with my printer. I use the HP Print and Scan Doctor and the Driver Check is highlighted with an exclamation point. I have uninstalled and reinstalled the program several times with no luck. I have tried the HP Virtual Agent and no luck. I eventually touch base with the printer and running the HP Print & scan doctor. My laptop is a Dell Latitude with OS windows 7 64bit. My printer is a wireless HP ENVY 5660 Series. Any help or suggestions would be appreciated as soon as possible. Thank you. 

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@major82

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps to resolve the issue: (do not skip any troubleshooting steps if you feel steps are repeating) 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

  • If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
  • If the issue still continues, install using the Windows Built-in Print DriverClick here

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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