HP ENVY 7100 ALL IN ONE came WITHOUT "SETUP CATRIDGES"

[JaymieLee08]

Hi everyone! I am attempting to install my printer for the first time. Looks like my printer did not come with "Setup Ink Cartridges". Is there any way I can bypass this step? I only have regular black cartridge and tri-color cartridge. Any suggestions are greatly appreciated.

[asmita6658 · Accepted solution]

Hi @JaymieLee08

Welcome to the HP Support Community. 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JaymieLee08]

Thank you for the reply! When I turn on my printer it automatically goes to "USE SETUP CARTRIDGES THAT CAME WITH YOUR PRINTER". The HOME or BACK button are not lit up as an option. I can hit back button if I press on the bottom left corner of the touch screen and it takes me to "support menu". 

[asmita6658]

Hi @JaymieLee08

Please check your private message 🙂

Thanks! 

[JaymieLee08]

Thank you so much for all your help. I bought this printer over a year ago and never used it because I was in the middle of moving and just hadn't had the time to. I thought I was doomed because it was out of warranty and I'd lost my receipt. I am very grateful for your quick reply and your consistent help when I was in doubt. Thank you a million times! I was able to bypass the SETUP cartridge error and my printer works!

[asmita6658]

Hi @JaymieLee08

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!