HP ENVY 7640 Error C4EB82C3

[KK-2017]

Printer comes up displaying error code C4EB82C3 on power up and power reset.

Displays error message

There is a problem with the printer 

Turn the printer off, then on.

The error code displays everytime.

This starting occuring after the last firmware update from HP.

[Dvortex]

Hello, @KK-2017 – Greetings!
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are getting printer error on your Envy printer. Try to perform a power drain to try and resolve the issue. Here are the steps:
 

•  Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, then please contact the HP phone support to get the printer service options.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

I hope that answers your concern adequately. Let me know!

Good luck 🙂
 

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