01-04-2017 01:16 PM
My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Lenovo Y510 laptop, running Windows10. It worked fine for almost a year. Recently something happened and it now scans to the laptop and copies just fine but won't print. The print job shows up on the spool for about 15 seconds and then dissappears. I have looked at a ton of posts and tried many things, including:
*uninstall/reinstall wirelessly (at least 8 times) -- via the https://123.hpconnected.com/activate/woobe/ENVY4500 site
*uninstall/reinstall from the HP media disk that came with the printer
*uninstall/reinstall via USB
*ran print/scan doctor utility (or whatever it is called) and been told everything looks fine
*sending a test page via HP Print and Scan Doctor 5.0 tool fails, however, printing the internal test page via the HP tool is successful.
I use this printer for my business and am getting ready to throw it in the dumpster and buy something else.
01-05-2017 10:01 AM
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As I understand you are having printing issues on your HP Envy 4500 printer. Don't worry, though, as I have a few steps that should help to resolve the issue,
Please make sure that the printer is connected directly to the wall outlet and not to the surge protector
Please perform a Hard reset on the printer.
* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
* Remove USB cable, if present.
* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
* Turn on the printer and wait till warm-up period finishes and the printer is idle.
* Now try to print a test document and check if it works,
If the issue persists, let's try to restart the print spooler service from Services.msc
Here are the steps - Press the Windows key + letter R - in the run command box type in services.msc and then press OK. Scroll down to Print spooler and then click on stop and then restart the service. Once done restart the notebook and check if it works.
Please follow the steps suggested in the support document - Click here
Keep me posted for further assistance,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
01-13-2017 12:36 PM
I tried all of your suggestions to no avail. I then decided to take the printer home and try it there. It worked perfectly, both USB and wirelessly. So, the issue seems to be either my laptop or the network. No one else has had a problem with the network so I'm guessing that it's my Lenovo Y510 laptop. As I said in my original request, the print function worked fine for almost a year. Several months ago I updated it to W10 and the print function worked just fine for several months. This problem just popped up one day. I had made no changes to the system(s), installed no new applications, etc.
Thanks for your help.
01-13-2017 12:58 PM
Thanks for the update,
I appreciate your time and efforts,
I understand you are having issues printing on your Lenovo laptop, you could try to assign a static IP address and creating a TCP/IP port which should help to resolve the issue,
Watch the video to know how to assign a manual IP on HP Printer: http://hp.care/2cqpl6p
Refer this to create a TCP/IP port: http://hp.care/2dxUJQo
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
I am an HP Employee
03-13-2018 05:18 PM
Have the same problem, uninstall/install/reinstall/update drivers couple times, tried HP Dr. tried connecting and printing via USB, restarting windows, cursing, fire magic candles, after 4 hours, 3 beers and 2 rums still no success. At the end just went to Device Manager and uninstalled all other "printers" (I mean all these dumb/fake/microsoft/PDF/Acrobat/BS and etc. printers) and... Voila!