HP-Envy 4520 All In One Printer won't print from Laptop

[SuperGram]

My HP-Envy 4520 All In One Printer will print from my Android Tablet but will not print from my Acer Laptop every time I get to print it either

1. Dosn't show up

2. says there no Network connection

I would like to know how to fix this we are Connected to our Wifi and we able to Scan to my Laptop but we are not able Print from the Laptop but we are able to print from the Tablet.

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[SuperGram]

---

@greenturtle wrote:

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

---

We have already tried the HP Print and Scan Doctor (PSDR) and it never works it always says to Install but the installer keeps failing so does the Uninstall and Reinstaller 

We have tried everything

1. Add and Remove Program
2. Scan Doctor
3. Reset up the printer 

We are thinking about doing a Restore Point and if all else fails a FACTORY RESET to completely wipe the compter and start again.

[greenturtle]

Hi,

Can you do a Restore Network Settings to default?

Watch this example on how it's done:

Restore Printer Network Settings

After that, can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

PS: Wiping the PC seems a bit drastic unless absolutely necessary.