HP Envy 4520 not printing in colour

[Abedood]

HP Envy was printing in colour and two weeks ago it stopped doing so. No changes were made to the computer, not even a Windows 10 update. There is no option under the Paper/Quality tab of the printer properties of the print dialog to select colour or B&W.

On my wife's computer documents print in colour to the same printer.

I have removed all reference to HP on my computer and removed the printer. I've use printui.exe /s to remove drivers. I've reinstalled everything using HP Smart. Still no colour printing. I have followed the instructions in three separate posts as recommended by three different HP employees. Still no colour printing What is wrong with the drivers and when can we expect a fix please?

[TEJ1602]

@Abedood, Welcome to HP Support Community!

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

If the issue persists, follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

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